Frequently Asked Questions
Shopping
Delivery charges vary depending on the location of the delivery address and the total weight of the order. For deliveries within Lahore, a flat rate of PKR 150 is applied. For other cities within Punjab, charges start at PKR 200, and for deliveries to other provinces in Pakistan, charges start at PKR 250. Delivery charges will be clearly displayed at checkout before you complete your order.
Delivery times vary based on the destination. For orders within Lahore, delivery typically takes 2-3 business days. For other cities in Punjab, delivery usually takes 3-5 business days, while deliveries to other provinces in Pakistan may take 5-7 business days. Please note that delivery times are estimates and may vary during peak periods or due to unforeseen circumstances.
Yes, an invoice will be emailed to you once your order has been confirmed and processed. The invoice will include details of your purchase, including the total cost, delivery charges, and applicable taxes. A printed invoice will also be included with your package upon delivery.
Yes, we have a flexible return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the book within 7 days of delivery, provided it is in its original condition and packaging. To initiate a return or exchange, please contact our customer service team with your order details. Please note that delivery charges for returns are the responsibility of the customer unless the return is due to an error on our part.
Payment
Payment is taken from your bank account at the time of order confirmation. Once you complete your purchase and confirm your order, the payment will be processed immediately. If the transaction is successful, you will receive a confirmation email along with an invoice for your order. In case of any issues with the payment, please contact your bank or our customer service team for assistance.
A wishlist is a feature that allows you to save books you are interested in but are not ready to purchase yet. By adding items to your wishlist, you can easily keep track of books you want to buy in the future without having to search for them again. You can add, view, or remove items from your wishlist at any time, and even share your wishlist with friends or family.
If you receive a damaged or incorrect product, please contact our customer service team within 48 hours of receiving your order. Provide your order number, details of the issue, and photos of the damaged or incorrect item if possible. We will arrange for a replacement or refund, and cover the return shipping costs if the issue was due to an error on our part. Your satisfaction is important to us, and we will do our best to resolve the issue promptly.
Yes, you can change or cancel your order before it has been processed for shipping. To request a change or cancellation, please contact our customer service team as soon as possible with your order details. Once the order has been shipped, changes or cancellations are no longer possible, but you may still return the product in accordance with our return policy.
“Package tracking” is a feature that allows you to monitor the status of your order in real-time from the moment it is shipped until it reaches your doorstep. Once your order has been dispatched, you will receive a tracking number and a link to the courier’s website, where you can see updates on the delivery progress. This way, you can stay informed about when to expect your package.